Step 2: Examine a Pivotal Moment

1. Select Pivotal Moment: Choose one pivotal moment from the mission timeline that you would like to further examine.


2. Use Probing Questions: Spend 25 minutes analyzing this moment using both broadening and deepening probing questions.  Use only relevant questions.


3. Identify Insights: When you reach an “aha moment,” write it down as an insight.  Try to identify 2-3 core insights during your reflection.

Broadening Questions

• Assumptions: What did we assume? How could that have been verified?
• Information: What information did we have available? How did we make use of it?
• Time: How did we manage our time?  What could strengthen our preparations?
• Participation: Was everyone’s voice heard?  Did we check-in with softer voices?
• Understanding: Did we have a shared understanding?  How did we maintain it?
• Disagreement: How did we respond to opposing views? How did we leverage them?
• Feelings: What emotions were present? How did they influence the team?

Deepening Questions

• What is this really/truly about? 
• What held attention – what was not seen? 
• To whom or what was this a solution – and at what cost? 
• What gets the right of way, what needs to yield?  
• What previous lessons have changed? 
• What needs there to be more off? What do you need less of?