Amazonia - Mission Summary

Scenario Landscape

The link chart below provides a visual representation of key actors – and their relationships to each other – in the Amazonia simulation.

Evaluation of Options

The drop down menus below provide the rationale for the rank ordering and scoring of the options.

Option 1B – Technology Enhancements / Adoption [5 points]

This option is prioritized due to its potential for immediate impact and provision of a competitive edge. Rapid implementation of new technologies, especially those subsidized by the Brazilian government, can significantly improve operational efficiency and oil recovery rates. This approach not only offers a clear pathway to operational excellence but also aligns with sustainability goals, making it the most impactful choice.

Option 1A – Operational Process Optimization [4 points]

Focused on improving efficiency and achieving cost savings, this option is valuable for its promise of long-term operational improvements. Although it requires time and resources to implement, the systemic overhaul of processes can yield substantial benefits in terms of reduced waste, improved productivity, and enhanced operational agility.

Option 1C – Human Resource Development [3 points]

Investing in the workforce through targeted training and development initiatives is crucial for building a skilled and adaptable team. This approach ensures long-term benefits by enhancing employees’ competencies, especially in areas critical to the company’s operational success and environmental stewardship. While the immediate impact may be less visible, the strategic value of empowered employees cannot be underestimated.

Option 1F – Health & Safety Enhancements [2 points]

Prioritizing health and safety is essential for regulatory compliance and workforce well-being. While upfront costs and potential diversion of focus are considered drawbacks, the importance of a safe working environment and the positive impact on employee morale and operational integrity justify this option’s placement.

Option 1E – Supply Chain Diversification [1 point]

Seeking to mitigate risks through diversification of the supply chain presents a strategic approach to enhancing operational resilience. Although initial disruptions and complexity pose challenges, the potential for improved risk management and market access makes this option a worthwhile consideration.

Option 1D – Short-Term Market Flexibility [0 points]

Adaptability to market changes is crucial for maintaining operational stability. This option acknowledges the importance of being able to swiftly adjust to market demands and logistical challenges. However, the complexities involved in real-time resource allocation and the potential for operational disruptions place it lower in the ranking due to its short-term focus and associated risks.

Option 2C – Partial Production Halt [5 points]

This option stands out as the best response by striking a delicate balance between minimizing environmental impact and maintaining operational continuity. It allows for targeted action against the leak, minimizing downtime for unaffected production units, which is crucial for mitigating economic losses while addressing the immediate crisis. This approach demonstrates a pragmatic yet responsive strategy, acknowledging the complexity of managing production in a crisis without fully halting valuable operations.

Option 2B – Gradual shutdown [4 points]

Gradually shutting down production offers a methodical approach to crisis management, prioritizing safety and minimizing operational disruptions. This controlled slowdown ensures that shutdown procedures and equipment maintenance are handled properly, reducing the risk of further incidents. Although it exposes the operation to extended risk, the methodical nature of this option provides a safeguard against abrupt operational impacts and allows for a more manageable resumption of activities once the crisis is mitigated.

Option 2F – Rapid Containment Response [3 points]

The emphasis on swift and decisive action to contain the leak is highly valued for its potential to prevent environmental escalation. By deploying specialized teams immediately, this option underscores the priority of rapid response to safeguard both the environment and operational integrity. However, the heightened safety risks for the response team and the significant resource allocation required place it lower in the ranking due to the potential for adverse outcomes and the strain on resources.

Option 2D – Impact Assessment Pause [2 points]

Taking a pause to assess the impact of the leak reflects a commitment to informed decision-making and minimizing mistakes in the response. This thoughtful approach ensures that actions are based on a comprehensive understanding of the spill’s effects. Nevertheless, the time-consuming nature of this option and the potential for environmental damage to escalate while assessments are conducted render it less favorable compared to more proactive measures.

Option 2E – Security Assessment [1 point]

Conducting a security evaluation is crucial for identifying and addressing vulnerabilities that may have led to the spill, potentially preventing further incidents. This preemptive action is critical for long-term security but may not directly address the immediate need to contain and mitigate the leak. The diversion of resources towards security assessments, without an immediate focus on containment, places this option lower on the list due to its indirect approach to crisis resolution.

Option 3F – Transparent Communication [5 points]

This option is ranked highest because it embodies a proactive and open approach to crisis management. By continuously sharing updates and information about the spill and response efforts, Amazonia demonstrates a commitment to transparency and accountability. This strategy builds trust and credibility with the public and the media, mitigating negative narratives and fostering a more balanced public perception.

Option 3D – Interview with Brazilian Journalist (New Contact) [4 points]

Opting for an interview with a local journalist allows Amazonia to connect directly with the community, leveraging local media’s credibility to convey the company’s efforts and challenges in addressing the spill. This approach is effective in building rapport with the local community, which is crucial for long-term reputation management and demonstrates Amazonia’s willingness to engage with local perspectives.

Option 3C – Interview with Ana Pereira from ABC (Existing Contact) [3 points]

While this option provides a platform for detailed exploration of the spill and Amazonia’s actions, the reliance on an existing media contact can limit the scope of communication. The interview’s effectiveness is contingent on the journalist’s agenda, potentially leading to mixed public perceptions. However, it offers a focused avenue for Amazonia to communicate its side of the story.

Option 3B – Issue a Prepared Statement [2 points]

This measured approach allows Amazonia to control its message but lacks the immediacy and depth of real-time interaction. While it minimizes the risk of miscommunication under pressure, it may be perceived as insincere or insufficient by the media and public, failing to fully address the concerns and questions surrounding the crisis.

Option 3E – Wait Until All of the Facts are Clear [1  point]

Adopting a wait-and-see approach is perceived as inaction or a lack of transparency during a critical time. This decision creates an information vacuum, leading to speculation and a negative narrative that portrays Amazonia as secretive and unresponsive, damaging the company’s reputation further.

Option 3A – Hold a News Conference [0 points]

Ranked lowest due to the high-risk nature of real-time media engagement without full command of the facts. The intense scrutiny and pressure from journalists can expose gaps in Amazonia’s preparedness and response, contributing to a disastrous outcome that exacerbates the crisis rather than mitigating it.

Option 4D – Bioremediation Barriers [5 points]

This option is ranked the highest due to its innovative approach to spill containment and environmental restoration. Bioremediation barriers utilize natural processes to break down pollutants, offering a sustainable and effective method for mitigating the environmental impact of the oil spill. The adoption of this technology demonstrates a commitment to ecological stewardship and can potentially enhance the company’s reputation for environmental responsibility. 

Option 4C – Containment Booms [4 points]

Containment booms are a proven, immediate response measure for controlling the spread of oil spills. This option is highly regarded for its practicality and effectiveness in minimizing environmental damage. It allows for the quick containment of the spill, reducing its impact on surrounding ecosystems and helping to maintain operational areas unaffected by the spill. 

Option 4E – Temporary Absorbent Marshlands [2 points]

Creating temporary absorbent marshlands is an innovative and eco-friendly approach to spill response. This option leverages natural absorption capabilities to clean up oil, helping to protect aquatic ecosystems. While effective, the creation and maintenance of these marshlands require significant planning and resources, which may limit their immediate applicability compared to other containment strategies. 

Option 4B – Aerial Surveillance [0 points]

Aerial surveillance provides critical information for spill assessment and containment strategy planning. While essential for monitoring the spill’s extent and impact, this option does not directly contain or mitigate the spill. Its lower ranking reflects its supportive role in the overall containment effort rather than a standalone solution.

Option 5C – Engage Crisis Negotiation Team [5 points]

This option is ranked the highest as it directly addresses the immediate crisis by deploying specialized negotiators trained to handle hostage situations. Engaging a crisis negotiation team allows for professional, experienced intervention aimed at securing the hostages’ safety through dialogue, demonstrating a proactive and responsible approach to crisis management.

Option 5E – Demand Proof of Life [4 points]

Ranked highly, this option focuses on verifying the well-being of the hostages, an essential step in any hostage negotiation process. It shows a commitment to the hostages’ safety and provides critical information that can inform further negotiation strategies. However, while crucial, this action alone does not resolve the situation but is an important component of a broader negotiation process.

Option 5B – Community Mediation [3 points]

Utilizing community mediation leverages local relationships and understanding to facilitate a resolution. This approach can be effective in cases where the hostage-takers are part of or influenced by the local community. While potentially useful in building bridges and ensuring long-term peace, its immediate effectiveness may be limited compared to direct negotiation by professionals.

Option 5D – Leverage Brazilian Co-Chair [2 points]

This option capitalizes on the Brazilian Co-Chair’s local knowledge, connections, and influence, potentially opening unique avenues for negotiation. However, its effectiveness may depend on the specifics of the situation and the relationships involved. It’s a strategic use of internal resources but may not always provide the direct negotiation leverage needed in critical moments.

Option 5A – Diplomatic Channels [1 points]

Engaging through diplomatic channels is a formal approach that might be more suitable for international incidents or when dealing with politically motivated hostage-takers. While it can bring significant pressure to bear on the hostage-takers, it may be slower to effect immediate change and is often part of a broader, long-term resolution strategy rather than an immediate response.

Option 5F – Crisis Communications Strategy [0 points]

Developing a comprehensive crisis communications strategy is essential for managing external perceptions and internal morale during a hostage situation. However, as it focuses on communication rather than direct action to resolve the crisis, it is ranked lowest. This option is critical for public relations but must be part of a multi-faceted approach to crisis resolution.


Risk Matrix (Common to all Outcomes)

The Risk Assessment Matrix below visually represents the options you have available, each weighted by their likelihood of achieving the desired outcome and the severity of negative consequences, should things not go as planned.  This matrix aids in evaluating the risks associated with each action to optimize operational success and safety of the hostages.

Option 6B – Intelligence Gathering Operation [5 points]

Overall Risk: LOW-MODERATE

Rationale: This option is favored because it prioritizes the gathering of critical intelligence about the hostage takers, enabling us to make well-informed decisions. While it doesn’t provide an immediate solution, it minimizes the immediate risk to the hostages (moderate) and increases the chances of a successful, non-violent resolution when used in conjunction with other options.

Option 6F – Joint Special Operations (US & Brazil) [4 points]

Overall Risk: LOW-MODERATE

Rationale: This option involves combining the resources and expertise of both US and Brazilian Special Forces units, allowing for a coordinated international response. Although complex coordination and time delays are potential drawbacks, this option represents a comprehensive approach to the crisis and is more likely to result in the safe release of the hostages, despite a HIGH risk due to the time required.

Option 6E – US Special Operations [3 points]

Overall Risk: MODERATE

Rationale: US Special Forces bring expertise in high-stakes situations and decisive action. Nevertheless, diplomatic and jurisdictional challenges may lead to delays, and there is a moderate risk to the hostages given the time required for deployment and execution as well as constraints operating in a new area.

Option 6D – Regional SWAT [MISSION FAILURE]

Overall Risk: MODERATE-HIGH

Rationale: Leveraging the local knowledge and expertise of the regional SWAT team, this option has the potential for decisive action. However, it carries a HIGH risk to the hostages due to the potential for violence and escalation of the situation, which must be carefully managed.

Option 6A – Give in to Demands [MISSION FAILURE]

Overall Risk: HIGH

Rationale: While this option offers the potential for immediate hostage release and avoidance of further violence, it sets a dangerous precedent for capitulation and may lead to long-term consequences. The risk is attributed to the uncertain trustworthiness of the captors, who may still harm the hostages even if their demands are met.

Option 6C – Private Military Contractor (PMC) [MISSION FAILURE]

Overall Risk: HIGH

Rationale: This option involves hiring a local Private Military Contractor with knowledge of the area for a swift response. However, the risk to the hostages is assessed as HIGH due to the potential for actions that carry a significant risk of violence and harm to the hostages. While it offers the advantage of a rapid response, the safety of the hostages remains a paramount concern, making this option less favorable given the elevated risk level.

Option 7A-D: Diversify and Rebrand [5 points]

This option emerges as the top choice due to its proactive approach towards transforming Amazonia’s business model and public image in the wake of environmental and operational challenges. It signifies a strategic shift that not only mitigates current risks but also opens new avenues for growth and sustainability, making it the most forward-thinking and adaptive option available.

Option 7A-B: International Solution [4 points]

Ranked highly because it taps into global networks and technologies, presenting Amazonia with a pathway to leverage international expertise and resources. This option promises to enhance the company’s resilience and operational capabilities, allowing it to better navigate geopolitical and environmental complexities. It underscores the importance of collaborative solutions in addressing global challenges, setting a precedent for international cooperation.

Option 7A-A: Full Restoration [3 points]

Prioritized for its commitment to environmental responsibility and ethical stewardship, this option represents a direct response to Amazonia’s immediate crisis. It embodies a holistic approach to remediation and community engagement, which, despite its high costs and time demands, reaffirms the company’s dedication to long-term ecological and social sustainability.

Option 7A-C: Transparency Focus [2 points]

This option is crucial for rebuilding stakeholder trust and enhancing corporate accountability. By prioritizing transparency, Amazonia can address skepticism and criticism directly, fostering a culture of openness. However, while essential, transparency alone may not suffice to overcome the strategic and operational hurdles Amazonia faces, thus ranking lower than options offering more comprehensive solutions.

Option 7A-E: Divest and Exit [1 point]

This approach is considered a pragmatic exit strategy from untenable situations, providing a clean break for stakeholders. However, it signals a retreat from challenges and a forfeiture of future opportunities for growth and rehabilitation. The divestment might offer short-term financial relief but at the cost of abandoning the company’s commitments and potential for recovery and reinvention.

Option 7A-F: Stay the Course [MISSION FAILURE]

Ranked lowest because it represents a passive approach in the face of critical challenges. Maintaining the status quo is seen as inadequate for addressing the systemic issues that have led to Amazonia’s predicaments. This option lacks the innovation and adaptability required to navigate the complex environmental, operational, and reputational landscapes that the company finds itself in.

Option 7B-C: Ethical Closure and Environmental Restoration [5 points]

Rationale: Given the gravity of the environmental and ethical issues, prioritizing ethical closure and environmental restoration remains the top choice. This option demonstrates a commitment to fulfilling environmental responsibilities and gaining community goodwill. Although it comes with high financial and legal risks, it aligns with ethical values and has strong potential for positive public perception.

Option 7B-E: Asset Donation and Community Initiatives [4 points]

Rationale: This option also remains a strong choice due to its strong stakeholder relations, and enhanced public perception. Donating assets to local communities aligns with ethical closure and social responsibility. However, it carries moderate to high legal risks, requiring careful planning and due diligence.

Option 7B-D: Contractual Commitment Fulfillment [3 points]

Rationale: Honoring contractual commitments is crucial for maintaining corporate reputation and positive stakeholder relations. However, it carries moderate to high financial and legal risks, especially if commitments cannot be met, which may result in legal disputes.

Option 7B-B: Employee Transition and Severance [2 points]

Rationale: While this option prioritizes employee rights, it carries high employee costs and execution risk. However, it still maintains positive stakeholder relations and reputation.

Option 7B-A: Orderly Asset Liquidation and Debt Settlement [1 point]

Rationale: This option has a slightly negative impact on public perception. It raises concerns about prioritizing money over people and potential legal and environmental risks. While it may help settle debts and maximize creditor satisfaction, it is not the most favorable choice in this context.

Team Scorecard

Confirm your team score below by selecting the options your team chose.  Compare your choice to the rank ordering from a professional crisis management team. 

Team Scorecard
Critical Juncture Pro Team Score Select Option
Critical Juncture 1: Operational Challenges
1B - Technology Enhancements / Adoption 5 Select
1A - Operational Process Optimization 4 Select
1C - Human Resource Development 3 Select
1F - Health & Safety Enhancements 2 Select
1E - Supply Chain Diversification 1 Select
1D - Short-Term Market Flexibility 0 Select
Critical Juncture 2: Oil Leak (Initial Response)
2C - Partial Production Halt 5 Select
2B - Gradual shutdown 4 Select
2F - Rapid Containment Response 3 Select
2D - Impact Assessment Pause 2 Select
2E - Security Assessment 1 Select
Critical Juncture 3: Crisis Communications
3F - Transparent Communication 5 Select
3D - Interview with Brazilian Journalist (New Contact) 4 Select
3C - Interview with Ana Pereira from ABC (Existing Contact) 3 Select
3B - Issue a Prepared Statement 2 Select
3E - Wait Until All of the Facts are Clear 1 Select
3A - Hold a News Conference 0 Select
Critical Juncture 4: Oil Spill Containment
4D - Floating Barriers 5 Select
4C - Containment Booms 4 Select
4E - Marsh Creation 2 Select
4B - Aerial Surveillance 0 Select
Critical Juncture 5: Hostage Taking (Initial Response)
5C - Engage Crisis Negotiation Team 5 Select
5E - Demand Proof of Life 4 Select
5B - Community Mediation 3 Select
5D - Leverage Brazilian Co-Chair 2 Select
5A - Diplomatic Channels 1 Select
5F - Crisis Communications Strategy 0 Select
Critical Juncture 6: Hostage Taking Resolution
6B - Intelligence Gathering Operation 5 Select
6F - Joint Special Forces (US & Brazil) 4 Select
6E - US Special Forces 3 Select
6D - Regional SWAT Mission Failure Select
6A - Give in to Demands Mission Failure Select
6C - Private Military Contractor (PMC) Mission Failure Select
Critical Juncture 7A: Salvage Amazonia
7A-D: Diversify and Rebrand 5 Select
7A-B: International Solution 4 Select
7A-A: Full Restoration 3 Select
7A-C: Transparency Focus 2 Select
7A-E: Divest and Exit 1 Select
7A-F: Stay the Course Mission Failure Select
Critical Juncture 7B: Closure Strategy
7B3: Ethical Closure and Environmental Restoration 5 Select
7B5: Asset Donation and Community Initiatives 4 Select
7B4: Contractual Commitment Fulfillment 3 Select
7B2: Employee Transition and Severance 2 Select
7B1: Orderly Asset Liquidation and Debt Settlement 1 Select

Submit Your Team Scorecard

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Once you’ve reviewed the Mission Summary and submitted your Team Scorecard, proceed to the Mission Retrospective under the guidance your Facilitator to unpack your team’s experience.

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