Crisis Communications - Outcome
Option 3A: News Conference
Your team’s decision of holding a news conference was a bold move to address the rapidly escalating crisis. During the conference, you faced a room filled with eager journalists, cameras, and microphones, offering immediate communication and real-time interaction with reporters.
You opened by emphasizing your company’s commitment to transparency and environmental responsibility. However, as the news conference transpired, the pressure and scrutiny from the media increased to a boil, with journalists bombarding you with tough questions about the oil spill’s specifics and its potential environmental impact. Your responses lacked the depth and clarity necessary to satisfy the media’s appetite.
Reporters seized on these gaps, crafting headlines that raised doubts about your company’s preparedness and commitment to addressing the crisis effectively.
Despite your intentions of conveying transparency, the news conference was a complete disaster, contributing to a negative narrative in the media.
Just as the situation couldn’t seem to get any worse, your team sees an incoming call from Shamus O’Brien, your Operations Manager.
After your team has reviewed and discussed the outcome, click the button on the right.
Ensure all team members click the button at the same time.